27 May
2023
Part-Time Customer Service Lead – Hafar Al Batin
Job Description
The Customer Service Lead provides sales order and/or inventory management support to sales people, hospitals, clinics, and physicians while working autonomously and in a team environment with minimal supervision. Customer orders are processed using a variety of channels, including phone, fax, Electronic Data Interchange, and e-mail. Fills customer orders for items and services and/or provides inventory support for products and services accurately, quickly, and under unusual conditions.
Job Title : Customer Service Lead
Location : Hafar Al Batin, Eastern Province, Saudi Arabia
Salary : $ 16.44 per hour.
Company : Community Transit
Job Type : Part-Time
Qualifications:
- All confidentiality and personal information regulations must be met.
- Attend meetings and trainings and evaluate all new training materials to stay up to date on programme knowledge, systems, and processes.
- There must be rigorous adherence to all attendance and work schedule requirements.
- Ensure first-contact resolution by fixing problems and managing emails properly.
- Calls should be treated with respect, promptness, and professionalism, both inbound and outbound.
- Complaints from customers should be forwarded to the appropriate internal or external partners.
- Extend and strengthen the information base that already exists.
- Use the appropriate systems/spreadsheets to properly document and process client claims.
- It is necessary to process refunds or provide new products.
- Use your expertise and skills to deliver accurate responses to customer queries while adhering to all scripts, policies, and procedures.
Skills:
- Strong organizational and communication abilities, as well as meticulous attention to detail, are required.
- It is necessary to have 2+ years of expertise in a retail or ecommerce-related discipline or area.
- Must be self-motivated and capable of moving, prioritizing, and meeting deadlines on their own.
- A bachelor’s degree in business administration, communications, or an area closely linked to it is desirable.
- Microsoft Suite and tools should be able to be used.