26 May 2023
Full-Time Customer Service Lead Supervisor – Al Kamil
The Customer Service Lead will lead and coach a region team in providing outstanding technical and commercial support to a customer base in the Southeast Region. Partnering with regional sales and operations teams to grow revenue, improving and implementing standard work norms and processes, and acting on Voice of Customer-based improvement opportunities and team performance needs are just a few of the responsibilities. It would be advantageous if you have prior experience in the manufacturing or leasing industries. A bachelor’s degree is required for this position.
Job Title : Customer Service Lead Supervisor
Location : Al Kamil, Mecca, Saudi Arabia
Salary : $ 15.9 per hour.
Company : Dunn Edwards
Job Type : Full-Time
- Customer complaints should be forwarded to the appropriate internal or external contacts.
- Refunds and replacements must be processed quickly.
- Utilize your expertise and training to deliver appropriate responses to customer questions while following all scripts, policies, and procedures.
- Handle all inbound and outbound calls politely, promptly, and professionally.
- Extend and augment a knowledge base that already exists.
- Follow all attendance and work schedule standards to the letter.
- Fix problems and manage emails correctly to ensure first-contact resolution.
- All confidentiality and personal information requirements must be followed.
- To stay current on programme knowledge, systems, and processes, attend meetings and trainings and review all new training materials.
- Use the right systems/spreadsheets to accurately document and handle client claims.
- Strong organizational, communication, and attention to detail abilities are required.
- It is necessary to be able to use the Microsoft Office Suite and tools.
- A bachelor’s degree in business administration, communications, or a closely related subject is recommended.
- 2+ years in a retail or ecommerce-related sector or industry.
- Individuals that are self-motivated who can move, prioritise, and meet deadlines on their own are needed.