26 May
2023
Full-Time Delivery Manager – Bariq
Job Description
Employee encouragement, awards and recognition, coaching, counseling, issue resolution, and time management are all responsibilities of the Service Delivery Manager. Effective communication, leadership, and business acumen are all prerequisites for the Service Delivery Manager in today’s high-volume contact center environment. In order to be considered, the aspirant must have shown the abilities stated below in their professional experience.
Job Title : Delivery Manager
Location : Bariq, Aseer, Saudi Arabia
Salary : $ 34.17 per hour.
Company : Double M Resources
Job Type : Full-Time
Qualifications:
- Provide daily remote and in-person help, coaching, and management to travel advisors/travel concierges.
- To make sure there is enough personnel and structure in the department, including day-to-day activities and duties, manage and coach the supervisors and team leaders.
- Organize monthly, quarterly, and annual business evaluations with internal stakeholders and suppliers, and cultivate connections and feedback channels to constantly enhance services.
- A solid and scale-able back-end infrastructure is essential to meet the customer’s objectives. This is done by ensuring that the operational delivery teams understand and communicate the demands of the client.
- To ensure that all customer KPIs, contractual responsibilities, and Concierge success are satisfied.
- Motivate the team and its members by creating and implementing incentive programs that raise metrics while also maintaining or improving quality.
- dedicated to providing support for the company’s products. These people could be the IT VIP Service Lead, the IT Service Desk Lead, or other people. They could also be in charge of making sure that the people who work for the company’s products have enough space to do their jobs.
- Offers daily management assistance to fellow Delivering Services Managers, including appropriate mentoring, coaching, team development, and retention efforts.
- responsible for monitoring and maintaining the quality standards that govern customer interactions. These standards are intended to ensure that the customer experience is consistent across all customer contact points, both within our internal group and across our external partner network.
- Assist the Voice of the Customer campaign by unifying the Contact Centers around a consistent approach for customer satisfaction surveys and feedback across the whole purchase process.
Skills:
- Specialization in a variety of complex and varied business industries (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)
- Critique, redirection, explanation, and disciplinary punishment should be delivered cautiously.
- A firm grasp of the contact center environment and the significance of the client-vendor relationship in attracting, retaining, and performing high-quality partners.
- the ability to think strategically over the course of many years and come up with plans that are well-executed
- Capacity to communicate effectively, especially the ability to explain technology solutions in business terms, to build connections, and to persuade others, are prerequisites for success.