17 Mar 2023

Full-Time Delivery Manager (Cloud/Data) – Remote – Ar Rayn

Astreya – Posted by JobsTeam Ar Rayn, Riyadh, Saudi Arabia

Job Description

Product Managers, as well as other internal stakeholders, will be held accountable for the value delivery of IT end-user support, IT service desk and VIP services to the Service Delivery Manager (employee digital journey first). As part of the “One Desk” transformation of IT end-user services, the major purpose is to consistently meet the key value and performance indicator targets for its internal stakeholders (1 single supplier for Service Desk, integrating all upstream external workplace services)

Job Title : Delivery Manager (Cloud/Data) – Remote
Location : Ar Rayn, Riyadh, Saudi Arabia
Salary : $ 34.34 per hour.
Company : Astreya
Job Type : Full-Time


  • Sustain the Voice of the Customer initiative by uniting Contact Centers around a standardized procedure for conducting satisfaction surveys and collecting customer input throughout the end-to-end purchase process.
  • Organize monthly, quarterly, and annual business evaluations with internal stakeholders and suppliers, and build connections and feedback channels to continually enhance the services.
  • dedicated to providing support for the company’s products. These people could be the IT VIP Service Lead, the IT Service Desk Lead, or other people. They could also be in charge of making sure that the people who work for the company’s products have enough space to do their jobs.
  • Efforts to improve the day-to-day management of other Delivering Services Managers, including the provision of appropriate mentorship and coaching, team-building activities, and employee retention measures, where necessary.
  • Travel advisors/concierges may benefit from online and on-site support, as well as coaching and management on a daily basis.
  • Responsible for the overall success of their Concierge, as well as the achievement of all client KPIs and contractual responsibilities.
  • The customer’s goals need a reliable and scale-able back-end architecture. Make sure that the operational delivery teams understand and express the client’s requirements..
  • Maintains and enforces the quality standards for customer interactions, which are meant to guarantee that the customer experience is consistent across all customer contact points, both internally and with our outsourced partner network.
  • Identify and evaluate team and individual data; generate and disseminate reports; organize and implement incentive programs to enhance metrics while maintaining or increasing quality.
  • The department’s daily activities and tasks are reviewed and mentored by supervisors and team leaders to ensure that the department is properly staffed and organized.


  • Awareness of the contact center environment and the importance of the client-vendor relationship in attracting, retaining, and motivating high-performing partners are two prerequisites for this position.
  • Comprehensive knowledge of the use of caution and judgment in the delivery of criticism, guidance, explanation, and disciplinary action.
  • Consulting expertise that spans a wide range of tough and diversified industries (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)
  • Communication skills that include the ability to explain technology solutions in business terms, build rapport, and get people to agree with you are important.
  • Considering the ability to have a long-term strategic view and develop successful action plans via excellent planning, assessment, and administration

How to Apply


Job Categories: Service Delivery Manager. Job Types: Full-Time.

Job expires in 18 days.

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