Full-Time Delivery/Project Manager – Sabya
Service Delivery Managers keep an eye on a 24-hour contact center from a distant location and communicate with clients and suppliers as needed. With his or her knowledge, he or she will also give input to the team members that he or she supervises. At least ten people will be working with this Service Delivery Manager, who will serve as an example of Extraordinary Every Time. In addition to this leadership role, he or she will handle escalations and keep an eye on the overall flow of requests through all access channels. When it comes to providing excellent customer service to team members, this individual will be your go-to guy or gal.
Job Title : Delivery/Project Manager
Location : Sabya, Jazan, Saudi Arabia
Salary : $ 30.93 per hour.
Company : Eisner Advisory Group LLC
Job Type : Full-Time
- Involve stakeholders and suppliers in monthly, quarterly, and annual business evaluations to ensure that services are constantly improved.
- In a remote and in-person position, provide daily assistance to travel advisors/travel concierge via team and 1:1 coaching, as well as management.
- Charged for making sure their Concierge achieves all of their KPI targets, contractual requirements, and more.
- Oversee the client’s development of scale-able and strong back-end infrastructure to fulfill their demands by understanding and communicating the client’s needs to the operational delivery teams.
- This position is responsible for enforcing the quality standards that govern customer interactions, ensuring that the customer experience is consistent across all customer contact points.
- Responsible for properly managing the resources contributing to the various squads driven by Products, as well as for developing and coaching those individuals, responsibilities may include acting as a pool leader for a community of key dedicated support services contributors (for example, IT VIP Service Leads, IT Service Desk Service Leads, and so on).
- Offers daily management assistance to fellow Delivering Services Managers, including appropriate mentoring, coaching, team development, and retention efforts.
- Lead and teach the department’s supervisors and team leaders to ensure effective staffing and structure, including daily duties and responsibilities.
- Encourage participation in the Voice of the Consumer campaign by unifying Consumer Service Centers behind an industry-wide standardized strategy for satisfaction surveys and customer feedback throughout the whole purchase process.
- Create and execute incentive programs to enhance metrics while maintaining a high level of quality by analyzing team and individual data and compiling reports.
- A capacity to have a long-term strategic perspective and generate successful action plans via effective planning, evaluation, and administration.
- An expert who has worked for a long time in consulting with very complicated and different industries (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)
- Thorough familiarity with call centers, including an appreciation of the significance of the client-vendor relationship in attracting, retaining, and motivating top-tier partners.
- The capacity to communicate effectively, especially the ability to explain technology solutions in business terms, build connections, and persuade others, is critical.
- have a great deal of experience delivering criticism, guidance, explanations, and disciplinary action while exercising discretion and judgment.