19 Mar 2023

Full-Time Lead Customer Service Representative – Al Harth

UnitedHealth Group – Posted by JobsTeam Al Harth, Jazan, Saudi Arabia

Job Description

The Customer Service Lead is in charge of the customer service area’s day-to-day supervision and manages internal security activities. Other responsibilities include cash room/reconciliation work, customer service, and student communication. The Customer Service Supervisor is solely responsible for this full-time role.

Job Title : Lead Customer Service Representative
Location : Al Harth, Jazan, Saudi Arabia
Salary : $ 17.24 per hour.
Company : UnitedHealth Group
Job Type : Full-Time


  • In suitable systems/spreadsheets, accurately document and process customer claims.
  • Ensure first-contact resolution by appropriately processing communications and resolving issues.
  • Customer concerns must be forwarded to the appropriate internal or external parties.
  • Comply with the rules governing the handling of confidential and personal information.
  • It is necessary to adhere to all attendance and work schedule constraints.
  • Inbound and outgoing calls should be handled with respect, promptness, and professionalism.
  • Enhance and expand a knowledge foundation that already exists.
  • Utilize your knowledge and abilities to provide accurate solutions to customer inquiries while following all scripts, policies, and procedures.
  • To stay current on programme knowledge, systems, and processes, attend meetings and trainings and review all new training materials.
  • It is necessary to process refunds or provide new products.


  • 2+ years working in a retail or ecommerce-related profession or sector.
  • Ability to use Microsoft Office Suite and tools is required.
  • A sharp eye for detail, as well as strong organizational and communication skills, are necessary.
  • The minimum requirement is a bachelor’s degree in business administration, communications, or a field closely linked to these professions.
  • Must be self-motivated and capable of moving, prioritizing, and meeting deadlines on their own.

How to Apply

وظائف شاغرة

Job Categories: Customer Service Lead. Job Types: Full-Time.

Job expires in 20 days.

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