27 May 2023

Full-Time Office Manager / Customer Service – Qaryat Al Ulya

EmblemHealth – Posted by JobsTeam Qaryat Al Ulya, Eastern Province, Saudi Arabia

Job Description

The Customer Service Lead provides sales order and/or inventory management support to sales people, hospitals, clinics, and physicians while working autonomously and in a team environment with minimal supervision. Customer orders are processed using a variety of channels, including phone, fax, Electronic Data Interchange, and e-mail. Fills customer orders for items and services and/or provides inventory support for products and services accurately, quickly, and under unusual conditions.

Job Title : Office Manager / Customer Service
Location : Qaryat Al Ulya, Eastern Province, Saudi Arabia
Salary : $ 16.1 per hour.
Company : EmblemHealth
Job Type : Full-Time


  • Maintain strict adherence to all attendance and work schedule requirements.
  • Comply with the rules governing the handling of confidential and personal information.
  • Use your expertise and training to give accurate responses to clients’ questions while following all scripts, policies, and procedures.
  • To stay current on programme knowledge, systems, and processes, attend meetings and trainings and review all new training materials.
  • Customers’ complaints should be sent to the relevant internal or external parties.
  • An current knowledge base should be supplemented and expanded.
  • Ensure first-contact resolution by appropriately processing communications and resolving issues.
  • In the proper systems/spreadsheets, accurately document and process customer claims.
  • With courtesy, promptness, and professionalism, handle incoming and outbound calls.
  • Refunds must be processed, and new products must be provided.


  • The Microsoft Office Suite and tools must all be available.
  • Strong organizational and communication skills are required, as well as exceptional attention to detail.
  • 2+ years of experience in the retail or ecommerce industry.
  • It is preferred that you have a bachelor’s degree in business administration, communications, or a closely connected field.
  • Must be self-motivated and capable of independently moving, prioritizing, and achieving deadlines.

How to Apply


Job Categories: Customer Service Lead. Job Types: Full-Time.

Job expires in 19 days.

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