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17 Feb 2023

Full-Time Technology Service Management Delivery Manager – An Nabhaniyah

Synergy Interactive – Posted by JobsTeam An Nabhaniyah, Al Qassim, Saudi Arabia

Job Description

The Service Delivery Manager will be held responsible for the value delivery of IT end-user support, IT service desk, and VIP services to its internal stakeholders, mainly Product Managers (employee digital journey first). As part of the “One Desk” transformation for IT end-user services, the primary goal is to accomplish for its internal stakeholders the key value and performance objectives over time in a consistent manner via the end-to-end orchestration of internal key resources and external partners (1 single supplier for Service Desk, integrating all upstream external workplace services)

Job Title : Technology Service Management Delivery Manager
Location : An Nabhaniyah, Al Qassim, Saudi Arabia
Salary : $ 31.54 per hour.
Company : Synergy Interactive
Job Type : Full-Time


  • Supervise and coach Supervisors and Team Leaders to ensure that the department is adequately staffed and organized, including day-to-day operations and duties.
  • Delivering Services Managers get a lot more help from this person. As needed, he or she can help with mentoring, coaching and team-building, and he or she can also help keep employees happy.
  • A solid and scale-able back-end infrastructure is essential to meet the customer’s objectives. This is done by ensuring that the operational delivery teams understand and communicate the demands of the client.
  • Daily assistance and administration of travel advisors/travel concierges through team and 1:1 coaching and management, both remotely and in-person.
  • Facilitate the Voice of the Consumer campaign by uniting Contact Centers around a standardized approach for satisfaction surveys and customer input across the whole buying process.
  • Consistently ensures that all client contact points, both inside our internal group and throughout our outsourced partner network, adhere to the quality standards that govern customer interactions.
  • Responsible for the overall success of their Concierge and the attainment of all client KPIs and contractual commitments.
  • dedicated to providing support for the company’s products. These people could be the IT VIP Service Lead, the IT Service Desk Lead, or other people. They could also be in charge of making sure that the people who work for the company’s products have enough space to do their jobs.
  • By conducting frequent evaluations of the organization with consumers and suppliers, you can improve the quality of service.
  • Evaluate team and individual data; create and execute incentive programs to enhance metrics while preserving quality.


  • Effective communication skills, including capacity to explain technological solutions in terms of business, create relationships, and convince other people are essential for success.
  • Extensive knowledge of providing constructive criticism, guidance, explanation, and disciplinary action while exercising discretion and judgment.
  • Awareness of the contact center environment and the importance of the client-vendor relationship in attracting, retaining, and motivating high-performing partners are two prerequisites for this position.
  • A vital skill is the ability to plan, evaluate, and administer an organization with a long-term strategic view.
  • Consulting skills that covers a wide range of areas and challenges (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)

How to Apply

وظائف شاغرة

Job Categories: Service Delivery Manager. Job Types: Full-Time.

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