26 May
2023
Full-Time Teller/Customer Service Rep – Khafji
Job Description
We’re seeking for a new Teller to help us service our current and potential clients. We’re looking for someone who excels at customer service, has prior cash handling expertise, and values confidentiality.
Job Title : Teller/Customer Service Rep
Location : Khafji, Eastern Province, Saudi Arabia
Salary : $ 17.67 per hour.
Company : First National LI
Job Type : Full-Time
Qualifications:
- Enhance the company’s image by providing proactive customer-driven service in support of the goal of exceeding customer expectations; establish new business referrals through customer interaction and the usage of a customer relationship management system.
- Always have enough cash on hand, prove frequently, balance cash on hand, and double-check that all transactions and negotiable items match the amounts in the system.
- Customers’ accounts are maintained, loans are accepted, payments for safe deposit boxes are accepted, gift card sales are handled, checks are cashed, currency is confirmed, the cash drawer is balanced, and night deposits are made.
- Complete all branch-related operational tasks as needed (e.g cash ordering, vault, ATM, and wire transfer activities).
- It is important to keep the bank’s internal control standards up to date. This includes quickly completing internal and external audit points, as well as any concerns raised by outside regulators.
- Maintain current understanding of the Company’s goods and services, as well as any federal legislation, such as the Bank Secrecy Act and Know Your Customer standards. Follow compliance and operational risk controls to the letter, in line with Company and regulatory standards, policies, and procedures; report control flaws, compliance breaches, and operational loss incidents.
- On a local level, to implement the Group compliance policy by reducing compliance risk in collaboration with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer, or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture, and optimizing relationships with regulators.
- As needed, balances automated teller machines (ATMs) and teller cash dispensers (TCDs)/teller cash recyclers (TCRs).
- You can guarantee that your customers are happy with your service by getting to know them and responding to their queries as fast as feasible.
- Customers will see you as their first point of contact, so be polite and efficient when you answer the phones.
Skills:
- A minimum of one year of customer service and/or sales experience, including cash handling, is necessary.
- Because the company will not sponsor visas for these positions, candidates must be eligible to work in the United States.
- Speed and accuracy are important when processing transactions, as well as the ability to work with large amounts of money.
- The ideal candidate will possess both a strong sense of leadership and a strong desire to learn and develop.
- Outstanding interpersonal, organizational, and communication abilities are required.