Full-Time Workday Service Delivery Manager – Al Kamil
Job Description
We are now recruiting for a Service Delivery Manager to oversee the Company’s customer support activities throughout our diversified Contact Center network. The ideal applicant will be able to deconstruct customer feedback in order to identify communication gaps as well as the necessary operational or systemic changes. All of this must be accomplished in a disciplined way that ensures appropriate resolution, learning, and customer experience development. The role of Service Delivery Manager is important to the organization’s success. The selected applicant will have substantial expertise leading and managing contact center vendors.
Job Title : Workday Service Delivery Manager
Location : Al Kamil, Mecca, Saudi Arabia
Salary : $ 32.64 per hour.
Company : CHIPOTLE
Job Type : Full-Time
Qualifications:
- Responsible for the accomplishment of all client key performance indicators and contractual commitments, as well as the overall success of their Concierge.
- By conducting frequent evaluations of the organization with consumers and suppliers, you can improve the quality of service.
- The back-end infrastructure must be reliable and scale-able in order to achieve the customer’s requirements. This is done by ensuring that the operational delivery teams understand and express the client’s requirements.
- Provide daily support to travel advisors/travel concierges, including team and one-on-one coaching and management, in both a remote and in-person capacity.
- The capacity to gather and analyze data on teams and individuals, as well as to produce and distribute reports, is critical to the success of any program.
- Make sure the managers and team leaders in the department are properly organized and trained to carry out their daily duties.
- Unify Contact Centers around an uniform strategy for customer satisfaction surveys and feedback across the whole purchasing process to facilitate the Voice of the Consumer campaign.
- Offers daily management assistance to fellow Delivering Services Managers, including appropriate mentoring, coaching, team development, and retention efforts.
- Responsibilities can range from serving as a pool leader for a community of key dedicated support service providers (such as an IT VIP Service Lead or an IT Service Desk Service Lead) to developing and coaching these individuals in their role as resource managers for the various Product-driven squads.
- Support and enforce our quality standards to ensure that the customer experience is consistent across all touch points, both internally and externally.
Skills:
- Working knowledge of how to use discretion and judgment while offering feedback, direction, clarification, and disciplinary action.
- A firm grasp of the contact center environment and the significance of the client-vendor relationship in attracting, retaining, and performing high-quality partners.
- Prerequisites for success include the ability to communicate effectively, notably the capacity to explain technical solutions in commercial terms, develop relationships, and convince people.
- the ability to think strategically over the course of many years and come up with plans that are well-executed
- Extensive consulting experience in challenging and diverse sectors (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)